Quality Control

Quality is integral to everything that we do.

From procedures and performance to delivery, we make sure that our services and our organisation measures up to exceptional quality standards every time

We're committed to exceeding our clients expectations

From the machines on our fleet to our team of 250 employees throughout the United Kingdom, we pride ourselves on delivering the highest levels of quality to our customers. 

We deliver on quality by putting our focus firmly on our customers. We invest the time and resources in getting to know our customers: their goals, demands and challenges. 

We then take this understanding and turn it into bespoke solutions tailored to each customer’s unique requirements. 

It is by investing in this knowledge and understanding that it allows us to evolve our products and services, to meet the ever-changing and increasingly complex project challenges which exist within our industry. 

This focus on delighting customers is reflected in the many accreditations which the Total has achieved: 

From continual investment in our people and company to active engagement with projects beyond handover

Our quality management system unites health, safety, quality, and environmental conservation in a single, closed loop management system. Every employee – from site operatives to directors – is responsible for ensuring quality within their sphere of operation, overseen by our quality assurance manager, department heads, contract managers and supervisors. 

We produce a detailed execution plan for every project, assigning a dedicated and experienced implementation team tasked with making sure that the plan is carried out accurately and all stages run smoothly. The team also applies well-defined measurement systems to enable performance to be monitored and continuous improvement to be demonstrated. 

Our mobilisation approach is thorough and comprehensive – from ensuring an effective basic working system to getting the right people for the job and inducting them properly; and from identifying and assessing risk to staying focused on getting a vast number of interconnected and complementary tasks right first time. 

The high-quality approaches that we inject all the way down the line means that we have complete confidence in our installations – so much so that we are willing to maintain and operate them for our clients indefinitely. We also extend defects liability periods beyond the industry norm of twelve months. 

Our Ethos

Total have a long term view in protecting the stability and the development of the business, as we feel an obligation exists from us to all in what make contact with in our working day.

Our strategy

Total’s strategy is derived from our mission to make tomorrow a better place and our vision to be the leader in delivering integrated solutions for infrastructure, buildings and services.

Supporting Communities

We believe that contributing to the economic, environmental and social well-being of the communities where we live and work is not only our responsibility, but our obligation. Community relationships are an integral part of our business

Innovation

Technology has the potential to transform the way we work and we have long embraced new technology as a route towards becoming a safer, more efficient and better organisation. An example of this is machine control.

Positive Impact

Through this plan, we’re able to create measurable objectives which allow us to better harness the fantastic aspects of what we do and move towards achieving greatness in all areas. Applying a business-wide strategy 

Our Culture

Through a range of communications programmes and targeted training initiatives we are working hard to achieve our Target Zero goal: zero accidents and zero ill health caused by work. Through our Health Like Safety 

Environmental

This commitment is reflected in our detailed environmental policy which sets clearly defined environmental roles and responsibilities towards respecting the environmental demands of our community and wider society.

Why Join us

As a rapidly expanding integrated company in the region, we are proud to be an employer and we know that it is our employees who allow us to deliver the highest levels of quality and professionalism, which we pride ourselves 

Sustainability

Total’s values are present throughout the Group and they reflect our commitment to sustainability. After over 14 years in business we have seen a lot of changes which is why we recognise

Payment Policy

We recognise that the Construction industry has historically had a reputation for late payments to suppliers and that the UK Government is striving to rectify this through the faster payment partnership

Workplace Diversity

Diversity is the fact that we are all unique and inclusion is about valuing that. Having diversity embedded in the business allows us to benefit from having a range of perspectives in decision-making.

Quality Control

We deliver on quality by putting our focus firmly on our customers. We invest the time and resources in getting to know our customers: their objectives, demands and challenges.

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